Shipping Policy

Dusk & Sable

At Dusk & Sable, every order is prepared with care and intention. We are committed to delivering your purchase safely and efficiently.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

During peak periods or promotional events, processing times may be slightly extended.

Domestic Shipping (Australia)

Standard Shipping:
Estimated delivery within 3–7 business days after dispatch.

Express Shipping:
Estimated delivery within 1–3 business days after dispatch.

Shipping costs are calculated at checkout based on your location and selected delivery method.

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International Shipping

We offer international shipping to selected countries.

Estimated delivery time:
7–14 business days after dispatch (may vary depending on destination and customs processing).

Please note:

• Customers are responsible for any applicable customs duties, taxes, or import fees.

• Delivery times may vary due to customs clearance or local postal services.

Tracking Your Order

Once shipped, you will receive a tracking link via email. Please allow up to 24 hours for tracking information to update.

Delays

While we work with trusted carriers, delays can occasionally occur due to factors outside our control (weather, customs, carrier disruptions).

Dusk & Sable is not liable for delays once a package has been handed to the shipping provider.

Incorrect Addresses

Please ensure your shipping details are accurate at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@duskandsabre.com

Lost or Damaged Packages

Dusk & Sable is not liable for orders that arrives damaged or is lost in transit. We are happy to assist in trying to resolve this issue, please contact us within 7 days of delivery with your order number and supporting images.

We will work promptly to resolve the issue.

Questions

For any shipping-related inquiries, please contact:
support@duskandsable.com

We aim to respond within 24–48 business hours.